Privacy Policy

Last updated: March 2026

This Privacy Policy explains how UK Energy Upgrade ("we", "us", "our") collects, uses, and protects your personal data when you use our website at ukenergy-upgrade.com (the "Site"). We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

UK Energy Upgrade is a solar panel comparison and lead generation service. We help homeowners in the UK find and compare quotes from MCS-certified solar panel installers. We are the data controller for the personal information you provide through this Site.

2. What Information We Collect

When you submit an enquiry through our form, we collect the following personal information:

Full name
Email address
Phone number
Postcode
Details about your property and energy usage (roof type, monthly electricity bill)

We also automatically collect certain technical data when you visit our Site, including:

IP address
Browser type and version
Pages visited and time spent on the Site
Referring URL and UTM parameters

3. How We Use Your Information

We use your personal information for the following purposes:

To match you with MCS-certified solar panel installers in your area
To pass your details to approved solar installation companies who will contact you with free, no-obligation quotes
To improve our services and website
To comply with legal obligations

4. Sharing Your Information

When you submit your details, we share your personal information with solar installation companies operating in your area so they can contact you with quotes. By submitting the form, you consent to being contacted by these companies by phone, email, or SMS.

We do not sell your data to unrelated third parties. We may share your information with:

Solar installation companies (to provide the quotes you requested)
Technology service providers who help us operate the Site (e.g., Google, Meta)
Regulatory or law enforcement bodies where required by law

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent — by submitting the form, you consent to us sharing your details with solar installers and to being contacted by them
Legitimate interests — to operate and improve our comparison service
Legal obligation — where required by applicable law

6. Cookies and Tracking

Our Site uses cookies and similar tracking technologies, including:

Meta Pixel — to measure the effectiveness of our advertising on Facebook and Instagram
Session cookies — to ensure the website functions correctly

You can control cookies through your browser settings. Disabling cookies may affect how the Site functions.

7. How Long We Keep Your Data

We retain your personal information for up to 12 months from the date of collection, after which it is securely deleted. Solar installers we share your data with have their own retention policies.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of access — to request a copy of the data we hold about you
Right to rectification — to correct inaccurate data
Right to erasure — to request deletion of your data
Right to restrict processing — to limit how we use your data
Right to withdraw consent — at any time, without affecting prior processing
Right to complain — to the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at the email address below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with an updated date at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: hello@ukenergy-upgrade.com